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Nadine Tenbrock-Leenen and Frank Tenbrock of Schmatzepuffer in Bocholt

The people behind Schmatzepuffer

Nadine founded Schmatzepuffer in 2011. Today we run the brand together as a family business in Bocholt. We carefully personalize many special pieces here – turning a beautiful gift into a lasting memory.

Family-run since 2011 Personal service in Bocholt Finished with care
More about us

Withdrawal & returns

The withdrawal policy explains requirements, deadlines and consequences. In addition, you can submit a withdrawal using the electronic function provided by law.

Withdrawal policy Withdraw from contract

Whether a statutory right of withdrawal exists depends on the legal requirements and exceptions in the individual case. Certain individually made goods may be excluded from the right of withdrawal.

Legal basis

Section 356a BGB governs the electronic withdrawal function. Section 355 BGB contains the general rules on withdrawal. Art. 246a § 1 (2) and (3) EGBGB governs information duties concerning the right of withdrawal and its exceptions. Section 312g (2) no. 1 BGB may exclude goods made to individual specifications or clearly tailored to personal needs from the statutory right of withdrawal.