Shipping, delivery & collection at Schmatzepuffer
Here you will find all important information regarding shipping costs, production times, delivery times, shipping to Europe and Switzerland as well as personal collection in Bocholt.
Many products are individually designed with names, birth dates or other details. Therefore, the total delivery time for personalized orders consists of the processing time at Schmatzepuffer and the subsequent transit time of the shipping service provider.
Briefly explained: Items without personalization are usually ready for shipment within 1–3 business days. Personalized items typically require 3–5 business days until they are ready for shipment. After that, the actual transport time begins.
Shipping costs within Germany
Standard shipping within Germany is carried out with DHL or GLS. The amount of shipping costs depends on the value of your order.
| Order Value | Shipping Costs | Shipping Method |
|---|---|---|
| Up to €38.99 | €4.90 | Standard shipping with DHL or GLS |
| From €39.00 to €48.99 | €1.90 | Reduced standard shipping |
| From €49.00 | free | Free standard shipping |
After dispatch: Delivery within Germany usually takes 1–2 business days. This transit time only begins after handover to the shipping service provider.
How is the delivery time composed?
For personalized orders, production time and transport time are often confused. In fact, these are two separate timeframes.
Your product variant and the entered personalization data are transmitted with the order.
Depending on the design, the product is printed, engraved, or otherwise individually customized.
As soon as all included items are ready, the order is checked and prepared for shipment.
After handover, the transit time of the respective shipping service provider begins.
Example: If a personalized item is ready for shipment within 3–5 business days, the transit time of the parcel service is then added.
When will my order be ready for shipment?
Without Personalization
Available items without individual processing are usually ready for shipment within 1–3 business days.
With Personalization
Personalized items are usually ready for shipment within 3–5 business days.
Germany
Delivery usually takes 1–2 business days after dispatch.
European Union
Delivery usually takes about 2–6 business days after dispatch, depending on the destination country.
Product page takes precedence: If the production or delivery time specified there deviates from these general guidelines, the specific information for the respective item applies.
When are orders with multiple items shipped?
If an order contains items with different processing times, it will generally be shipped together as soon as all items are completed and available.
- Orders are generally shipped in full
- Automatic partial deliveries are not provided
- The item with the longest processing time determines the shipping date
- Pre-ordered items may delay the entire order
For a fixed date: Time-critical items should preferably be ordered separately from products with significantly longer delivery times.
Shipping Costs and Delivery Times within Europe
Schmatzepuffer ships available gift ideas to numerous countries in the European Union. Shipping costs within the EU are currently €14.90 per order.
Near EU
Austria, Belgium, Luxembourg, Netherlands, and Czech Republic: Delivery usually within 2–4 business days after dispatch.
Far EU
Depending on the destination country, delivery usually takes 3–6 business days after dispatch.
Currently, deliveries are made to the following EU countries, among others:
- Austria, Belgium, Luxembourg and Netherlands
- France, Italy, Spain and Portugal
- Denmark, Finland and Sweden
- Poland, Czech Republic, Slovakia, Slovenia and Hungary
- Estonia, Latvia and Lithuania
- Bulgaria, Romania, Croatia and Greece
- Ireland and Malta
For personalized products, the respective processing time is always added to the international transport time.
Order personalized gifts to Austria
Customers from Austria can order available products directly through our online shop. Shipping costs are currently €14.90. After dispatch, the transport time usually takes about 2–4 business days.
Orders are possible from Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt, as well as from smaller communities and rural regions.
Order and Delivery to Switzerland via MeinEinkauf
Customers from Switzerland can order personalized gifts, baby gifts and christening gifts through our partner MeinEinkauf. This service also includes customs clearance.
For customers with a delivery address and billing address in Switzerland, sales are handled by MeinEinkauf AG, Fürstenlandstrasse 35, 9000 St. Gallen, Switzerland.
- Shipping costs for Switzerland: currently CHF 14.90
- Processing and customs service via MeinEinkauf
- Personalized items are individually processed before shipping
- The information in the order process is binding
Further information on the process and suitable gift ideas for customers from Switzerland can be found on our Switzerland landing page.
Personal Collection directly at our Location
In addition to shipping, personal collection in Bocholt is also possible for suitable orders. This option is particularly popular with customers from Bocholt, the Münsterland region, western North Rhine-Westphalia, and the Dutch border region.
- Collection only after complete production
- No shipping costs for personal collection
- Arrange appointment or readiness for collection before travelling
- Personalized products are not ready immediately after ordering
Please wait for confirmation: Only depart when your order has been completed and collection has been arranged.
How can I track my parcel?
As soon as your order has been prepared for dispatch or handed over to the shipping service provider, you will receive – if available for the shipping method – a shipping confirmation with a tracking number.
- The first status message may appear with a time delay
- "Electronically announced" does not always mean that the package has already been registered at the parcel center
- Drop-off locations or redirections are managed directly with the parcel service
- Holidays and high demand can delay delivery
An announced shipment may only be scanned at the parcel center with a slight delay. Please continue to monitor the status before assuming a shipping problem.
When should I order a personalized gift?
For a christening, baby shower, birthday or a pre-planned visit, you should not only plan the pure parcel transit time. Personalized items first require time for individual processing.
Birth Gift
As soon as the name and birth dates are known, the personalized gift can be ordered.
Christening Gift
For a fixed christening date, sufficient time should be planned for production and shipping.
Birthday Gift
Personalized gifts should not be ordered just a few days before the celebration.
Seasonal Peaks
Before Christmas and during highly demanded promotions, production and parcel services may be more heavily utilized.
What do I do if my delivery does not arrive as expected?
In case of a delay, first check the status in the tracking. Not every pause in tracking automatically means that the package has been lost.
- Check delivery address and tracking number
- Check drop-off location, mailbox, and possible neighbors
- for electronic announcement, wait for the first parcel scan
- contact customer service in case of unusually long standstill
- Have order number and tracking number ready
If there is visible transport damage, please send us photos of the outer packaging, the inner packaging, and the affected item as soon as possible.
What information is relevant for my specific order?
The general information on this page serves as a guide. For a specific order, the following details are particularly important:
- the stock and availability status on the product page
- the production or processing time indicated for the item
- the shipping method offered at checkout
- the shipping costs calculated at checkout
- the delivery address you entered
- the shipping confirmation after handover to the parcel service
Our principle: We deliberately differentiate between processing time, shipping readiness, and transit time. This allows for a more realistic estimation of the actual process.
More Information and Gift Ideas
FAQ on Shipping, Delivery, and Collection
What are the shipping costs within Germany?
For goods valued up to €38.99, standard shipping costs €4.90. From €39.00 to €48.99, it costs €1.90. For orders with a value of €49.00 or more, standard shipping is free.
What are the shipping costs within the EU?
Shipping costs to the currently served countries of the European Union are €14.90 per order.
How long does the production of personalized products take?
Personalized products are usually ready for shipping within 3–5 business days. A different indication on the product page takes precedence.
How quickly are non-personalized items ready for shipping?
Available items without personalization are usually ready for shipping within 1–3 business days.
Is the production time already the total delivery time?
No. After the production or processing time, the transit time of the shipping service provider is added.
How long does delivery within Germany take?
After dispatch, delivery usually takes 1–2 business days. The actual transit time may vary regionally.
How long does shipping to Austria take?
After dispatch, the transport time to Austria usually takes 2–4 business days. For personalized items, the processing time is added beforehand.
How does ordering from Switzerland work?
Processing is handled via MeinEinkauf. For customers with a delivery and billing address in Switzerland, sales are made by MeinEinkauf AG, Fürstenlandstrasse 35, 9000 St. Gallen, Switzerland.
What are the shipping costs to Switzerland?
The currently published flat rate for shipping to Switzerland is CHF 14.90. Processing, including customs service, is handled via MeinEinkauf.
Are multiple items shipped separately?
Orders are generally shipped together once all contained items are completed and available. Automatic partial deliveries are not provided.
Can I pick up my order in Bocholt?
Yes. Personal collection is possible after complete production and prior arrangement. Please wait for confirmation before traveling.
When will I receive a tracking number?
A tracking number is usually provided with the shipping confirmation once the order has been prepared or handed over to the parcel service.
Why isn't the tracking moving yet?
Time may pass between the electronic announcement and the first scan at the parcel center. Please continue to observe the status and contact customer service if it remains unusually stagnant for a long time.
Is delivery guaranteed on a specific day?
No. General delivery times are based on experience. After handover, delivery depends on the respective shipping service provider and regional capacity.
What do I do in case of transport damage?
Please contact customer service as soon as possible and send photos of the outer packaging, the inner packaging, the damaged item, and your order number.
Our customer service will be happy to help you
If you have questions about a specific order, personalization, delivery to Germany, Austria or Switzerland, or collection in Bocholt, our team will be happy to help you. If you have an existing order, please have your order number ready if possible.
Warum Familien Schmatzepuffer vertrauen
Seit 2011 begleiten wir Familien mit liebevoll ausgewählten und personalisierten Geschenkideen zur Geburt, Taufe und zum Geburtstag. Viele Produkte werden direkt in unserer Manufaktur in Bocholt individuell für Dich gefertigt.
Direkt unter diesem Abschnitt findest Du echte Bewertungen und Erfahrungen unserer Kundinnen und Kunden mit Schmatzepuffer.
Let customers speak for us
Von Bestellung bis zur Lieferung alles super
Sieht sehr süß aus und wird zum 1.Geburtstag verschenkt und man hat noch viele Jahre was davon .
Vielen Dank !
Von Bestellung bis Lieferung hat alles super funktioniert
Wird im Urlaub ausprobiert
Alles was wir bisher bestellt haben war für uns zur Zufriedenheit
Super Lieferung und wunderschöne Qualität.
Immer wieder Babykleidung von Schmatzepuffer.
Schnell bestellt, klasse gleiefert und die personalisierung ist natürlich das Tüpfelchen auf dem i.. Gerne wieder!
Meine Zwillingsenkelinnen (gerade 2) waren sehr begeistert, dass ihre Babies jetzt auch Sommerbekleidung tragen dürfen und nicht nehr schwitzen müssen. Einzig in die Sonnenhütchen habe ich ein dünnes Gummiband eingenäht, damit Babies nicht ständig der Sonne ausgesetzt sind. Lieferung erfolgte schnell, Qualität ist sehr gut, kein Billigstoff.
Super schöne Sachen 🥰
Habe zwei Hasen für meine Mädels mit ihren Namen bestellt, die Bestellung kam schnell an und sie sind super niedlich und kuschelig
Sehr schöner Zug, sehr schnelle Lieferung, alles super!
Die Lieferung erfolgte zügig und die Ware super
Sehr schön für die Anfangszeit
Schön kuschelig mit Name super
Sehr schöne Ware, Lieferung schnell 👍
Ein wirklich tolles Ding, hat mir als Opa ebenso gut gefallen wie den jungen Eltern. Hoffentlich dann bald auch dem Enkel. Tolles Design (der Zug), vielseitige Spielmöglichkeiten und durch die individuelle Beschriftung wirklich zeitlos. Konnte besser nicht sein.
Sehr gute Qualität
So eine schöne Lok. Unser Kind hat sie vor ein paar Jahren selbst bekommen und jetzt verschenken wir mit großer Freude eine. Auch nach Jahren der Benutzung sind Material und Druck stabil, schön und werden immer noch gerne bespielt.